Grace C. Khoury

Personal Information October, 4^th ,2004

Name Grace Canaan Khoury

Date of Birth 1963

Nationality American / Palestinian

Marital Status Married, Two Children

Address Taybeh- Ramallah Palestine

(H)Tel # 00972 2 289 9481 Fax 00972 2 289 8022

(W) Tel # 00 972 2 298 2005 Fax 00972 2 298 2963

Email gkhoury@birzeit.edu

Career Summary

Over sixteen years experience as a university professor, human resource management consultant, students career advisor, management trainer, researcher and management and marketing consultant at private and public organisations. Viewed by clients as knowledgeable and reliable individual with a very positive attitude. Demonstrated excellent communication, leadership and organisational skills and enjoys developing people and organisations.

Education and Professional Development

*PhD , Bradford University, U.K, July, 2000.

* Masters in Business Administration, M.B.A. Suffolk University U.S.A 1987.

* Bachelor in Business Administration, Birzeit University, Palestine, 1985.

* Certificate in Customer Relationship Management Teaching (CRM)- with distinction, from Grenoble Ecole De Management in France after having completed a series of courses sponsored by the MEDFORIST project, funded by EUMEDIS, EuropeAid Cooperation Office and the European Commission. September, 2004.

* Certificate in E- Learning, Birzeit University, 2004.

* Certificate in Project and Management Development, Bradford University,U.K. February 1995.

Professional Experience

Present Chairperson of the business administration department

1990-present Birzeit University. Assistant Professor. Taught several courses at the MBA level and the Business Administration Department, such as Strategic Management, Research seminars, Fundamentals of Marketing, Marketing Research, Human Resource Management, Organisational Theory and Behaviour, Principles of Management and Introduction to Business Administration . Achieved an excellent score on students’ evaluation in all courses. In addition to supervising MBA dissertations in the area of job satisfaction, leadership, organizational restructuring, change management, program evaluations at local NGO’s and work/life balance.

1995-present Taybeh Brewing Company. Marketing Director. Family Business. Responsible for all marketing issues and relationship marketing management including products, prices, distribution, promotion management and customer education.

1987-1990 Part time instructor at Birzeit University, Business Administration Department.

1988-1989 Substitute Chief of Personnel. Public Health Division, Ramallah, Palestine. Responsible for all human resource matters and strategies for 555 employees including doctors, nurses and other administrative staff. Activities included staffing, planning, selection, training, compensation, performance appraisal etc.

1985-1987 Liquor Store Manager. Foleys Liquor. Brookline,Mass. U.S.A. Responsible for planning, purchasing, sales, organising and controlling employees and operations.

1980-1985 Part time Sales Manager , Oasis Travel Agency, Ramallah, Palestine. Developed a family business through being responsible for all sales matters.

Management Skills

Excellent interpersonal, organisation, leadership, motivation, research and computer skills (Winword, Excell, SPSS, Power Point, Micrografx ABC, Internet).

Membership

* Academic Council, Birzeit University, member 2002- present.

* Student Financial Aid Committee, Birzeit University, member 1994-present.

* Taybeh Orthodox Club and Housing Committee, Board Member, 1997-present.

Activities& Achievements

* Conducted several public lectures, workshops and short training courses at Birzeit University and other institutions including the Palestinian Ministries (such as the finance, commerce ministries and Palestinian Legislative Council staff members in Gaza and Ramallah and The Public Relations Officers at the Palestinian General Security System - Communication Skills in 1999) in the area of human resource management, career planning, leadership, communication skills, management functions and motivation. Written five marketing case studies taught to students at Birzeit University.

* Established and directed a training and a career advisory unit at the College of Commerce and Economics in Birzeit University. Organised and implemented Eight on campus Career Days in 1995, 1996, 1997, 1998, 1999, 2000, 2001 and 2003 for commerce students and other departments at the university. Prepared (4) brochures about resume preparation, job interviews and filling application forms.

* Conducted research papers in the area of marketing and human resource management and published several articles in local newspapers and international journals. Supervised MBA students and senior level students in seminar and market research projects.

Accomplished Research & Articles

Market research study for Taybeh Brewing Company, Palestine. 1999

A pilot study about “The Effectiveness of Managing Faculty Members Performance Appraisal Process at Birzeit University”. Presented the paper in the “ Human Resource Development- Practices and Practitioners- Beyond the Year 2000” Conference held at the DPPC Bradford University. 27-28 May 1999.

Ph.D Thesis- Management of Performance Appraisal for Faculty Members at Public Palestinian Universities in the West Bank.2000.

Khoury, G.C. and Analoui, F (2004). “Innovative Management Model for Performance Appraisal: The Case of the Palestinian Public Universities.” Management Research News.Vol.27,No.1/2, pp56-73.

Market research study for Foleys Liquor Store, Boston Mass. USA, 1987.

A business policy analysis for Navistar Company, USA , MBA Graduation Project. 1987.

Research Interests

Organizational Behaviour, Human Resource Management, E-Business and writing management cases.

Languages

English- written and spoken - fluently

Arabic - written and spoken – fluently

References Available Upon Request