Personal:

Date of Birth: October 1963

Marital Status: Married with two children

Address: P.O.Box 38205

Jerusalem 97800

E-mail: sbaidoon@birzeit.edu

Tel: 00972 - (0)2 - 2982185 (Work), 00972- (0)2 - 5852698 (Home),

Mobile: 00972 - (0)54-670871

Fax: 00972 - (0)2-5852698 (Home), 00972 - (0)2-2982963 (Work).

Education:

2001: PhD., Total Quality Management, the European Centre for TQM, Bradford School of Management, University of Bradford, UK

1987: MBA, Master of Business Administration, Cardiff Business School, University of Wales, UK.

1986: BBA, Bachelor of Business Administration, Birzeit University, West Bank, Palestine

Work Experience:

2003- Present:

• Chairman of the Business Administration Department, Birzeit University, West Bank

2002- Present:

• Editorial Review Board member, Logistics Information Management: An international journal, Emerald.

2002- Present:

• Subject Matter Expert of the TQM foundation Diploma, the Electronic TQM College, Dubai, UAE.

2001 - Present:

• Assistant Professor of Operations, Strategic, and Total Quality Management at the undergraduate and the MBA program, Birzeit University, West Bank

2001 – present:

• ISO 9001: 2000 Lead Auditor.

2001 – present:

• Salzburg Seminar Fellow of Session 389 Linking Theory and Practice in Nonprofit

Leadership and Management.

2001-Present:

• Chief Consultant of ISO 9001:2000 implementation project in four major Chambers of

Commerce sponsored by the British Consulate- Jerusalem.

2002 (June-October):

• Team leader to prepare a business plan to establish the Electronic Total Quality Management College in Dubai, UAE, sponsored by the Crown Prince of Dubai and the United Arab Emirates’ Minister of Defence- Shaikh Mohamad Al Maktoom.

2000 (April-September):

· Team Leader of National Marketing Research in West Bank and Gaza: Surveying

Households, Commercial and Industrial Establishments to identify power consumption patterns and understanding consumer behavior concerning electrical appliances buying decisions. This survey was conducted for the Palestinian Energy Authority and sponsored by the British and Greek governments.

1997 - 2001:

• Lecturer of Operation Management, Financial Management, Quantitative Management and Total Quality Management. Birzeit University, West Bank.

1992 - Present:

• Senior Trainer and Consultant of Management, Organizational Development and Total Quality Management, Center of Continuing Education CCE. Birzeit University.

1998 - 2001:

• Part time lecturer of Industrial Management, Bethlehem University, West Bank.

1992 - Present:

• Management, Organizational Development and TQM consultant for international and local organizations and companies. Worked with several international organizations such as, UNDP, UNRWA, AMIDEAST, British Council, CDP (Cooperative Development Program), FIT (Foundation for International Training - Canada), UNICEF, ARD (Association in Rural Development Inc.), Maastricht School of Management and Save the Children Fund. And several local NGOs, the Palestinian Ministries, Birzeit University and the Palestinian Central Bureau of Statistics (PCBS)

1991 – 1997

• Instructor of Operation Management, Financial Management, Quantitative Management and Total Quality Management. Birzeit University, West Bank

October 1996

• Guest lecturer at Maastricht School of Management, Maastricht, the Netherlands (Palestinian Executive Development Program)

1988 – 1995

• Part time lecturer of Economics, the Art College for Girls, Al-Quds University, Jerusalem.

1993 – 1994

• Acting Director of the Technical Consultation Unit, Birzeit University, West Bank.

1988 – 1991

• Part time instructor of Operations Management, Birzeit University.

Refereed Publications:

• Samir Baidoun, (2003), Towards an Index of Comparative Criticality: An Empirical Study of TQM Implementation in Palestinian Industry, Total Quality Management and Business Excellence Journal, accepted and will appear in future issues.

• Samir Baidoun and Mohamed Zairi (2003), A Proposed Model for TQM Implementation in the Palestinian Context, Total Quality Management and Business Excellence Journal, Vol. 14, No. 10, pp 1-19.

• Samir Baidoun (2003), An empirical study of critical factors of TQM in Palestinian organizations, Logistics Information Management: An international journal, Vol. 16, No. 2, pp 156-171.

• M. Zairi and S. Baidoun (2003), Understanding the Essentials of Total Quality Management: A Best Practice Approach – Part 1, Working Paper No 03/03, Bradford University School of Management, UK.

• M. Zairi and S. Baidoun (2003), Understanding the Essentials of Total Quality Management: A Best Practice Approach – Part 2, Working Paper No 03/05, Bradford University School of Management, UK.
• Samir Baidoun (1999), Infrastructure Investment in Palestine, International Labor Organization, ILO. Geneva

Other Research Activities:

· Refereed several papers to be published in International journals (Logistics Information Management and the TQM Magazine- Emerald)

· Supervised several MBA dissertations in the areas of total quality management, inventory management and other management disciplines.

Studies:

2003 Salary survey for Care International to compare compensation packages based on a job analysis process of similar international organizations (e.g USAID, Save the Children Fund, World Vision)

1999 Managerial and financial bylaws for the Joint Council for Solid Waste in Anabta and Doura areas of West Bank. Save the Children Fund.

1995 Empowering Palestinian Women in the Economic Sphere, Oxfam Quebec, Canada.

1987 Assisted in a study concerning "Trend in the Quarry Industry in the West Bank from 1967 - 1988" UNIDO.

Feasibility Studies:

Completed several feasibility studies and marketing research:

• Establishing Tourists Center in Jericho, the Temptation Tourist Center Co. Jericho.
• The Establishment of a Printing Press in the West Bank, for the Women's Studies Center (WSC), Jerusalem.
• The Establishment of Egg Tray factory in West Bank for (WSC).
• The Expansion of Gama Chemical Company in Ramallah, to meet the requirements of the Good Manufacturing Practices (GMP)
• Conducted a market survey analysis for the heavy vehicles sector in the West Bank and Gaza Strip, this was done upon the request of SCANIA company, Sweden.
• The Establishment of a Mineral Water factory in Jericho.
• The Establishment of a factory of Medical Glass Bottles in Ramallah.
• The Establishment of a factory to produce Plastic Cases for Chemical companies.
• The Establishment of a fully Automated Bakery for the Palestinian Federation for Women's Action Committee (PFWAC)

Consultation:

• Organizational Development:

Conducted several institutional building consultation in the areas of; job analysis, performance appraisal forms, strategic and operational planning, management and financial systems, policies and procedures for many organizations such as: Ministry of Labor, Women's Affairs Committees, Agricultural Cooperative Union, Women's Legal and Social Advice, Women's Working Association, the Palestinian Hydrology Group, YMCA - the Rehabilitation Program, Teacher Creativity Center, Muwaten The Palestinian Institute for the Study of Democracy, and the Law Institute at Birzeit University.

• Development Projects Evaluation:

Team leader of evaluation teams of the following development projects:

Year	Project Title	Implementing organization	Donor	Budget (US$)
2002	Combat women violence	Palestinian working women’s federation	The Netherlands government	400,000
2002	Palestinian Poultry Board	Ministry of Agriculture	The Netherlands government	250,000
2003	Community Rural Services Project	Save the Children Funds	USAID	6,000,000
2003	Village Services Project	Save the Children Funds	USAID	10,000,000

Training:

• Conducted several training courses directed to the private sector, governmental organizations, and Non-Governmental Organizations NGOs. These were sponsored by Center for Continuing Education and several international organizations such as: UNDP, EEC, AMIDEAST, British Council, UNRWA, Foundation for International Training (Canada), CDP, ARD, DAI, Fredrich Nauman and Maastricht School of Management.
• Conducted more than 5500 contact hours of training in the following topics: General Management Skills, Financial Management, TQM, How to conduct Feasibility Studies, Proposal Writing, Production/ Operations Management, Marketing Research, Product Costing and Pricing, Strategic Management and Human Resources Management.

Curriculum Development and training manuals:

2003 On line curriculum for the foundation diploma in TQM, eTQM college, Dubai. www.eTQM.net

2003 Effective management and leadership practices in the rural development projects. Palestinian National Training Unit, accredited and sponsored by International Foundation of Agricultural Development (IFAD)- Rome.

2000 Operations Management and Total Quality Management trainers' manual and trainees workbook. Private sector management Diploma, Center for Continuing Education CCE, Birzeit University, sponsored by Maastricht School of Management MSM- The Netherlands.

2000 General Management Skills, trainers' manual and trainees' workbook. Private sector Management Diploma, Continuing Education Center, sponsored by MSM- The Netherlands.

1999 Management Skills, trainers' manual and trainees workbook, Management Diploma for Governmental Agencies, Continuing Education Center, sponsored by UNDP.

1999 Human Resource Management, trainers' manual and trainees' workbook, Management Diploma for Governmental Agencies, Continuing Education Center, sponsored by UNDP.

1998 Human Resource Management, trainers' manual and trainees' workbook, Management Diploma for NGOs. Continuing Education Center, sponsored by the Foundation for International Training (FIT), Canada.

1998 General Management, trainers' manual and trainees' workbook, Management Diploma for NGOs. Continuing Education Center, sponsored by FIT, Canada.

1996 Modern Management for Public Sector, Trainers' manual and trainees' workbook, Continuing Education Center, sponsored by AMIDEAST.

1995 Total Quality Management, Trainers' manual and trainees' workbook, CCE, sponsored by DAI - USA.

1995 Product Planning, Costing and Pricing, Trainers' manual and trainees' workbook, Continuing Education Center, sponsored by DAI - USA.

Seminars, Workshops and Conferences:

2001: Salzburg Seminar: Linking Theory and Practice in Nonprofit Leadership and Management. Salzburg, Austria ( 11-18 July).

1999: International Trade Workshop, UNCTAD.

1998: International Conference for Employment, Presented a paper on Infrastructure Investment in Palestine.

Training of Trainers:

2002-Present: Train the Trainers: Certified Trainer of Management of Agricultural and Rural Development Projects, International Foundation of Agricultural Development (IFAD)- Rome-Italy, three phases of training in Amman-Jordan and Feldafing-Germany.

2001: ISO 9001:2000 Lead Auditor Training Course, British Standards Institution,

Nottingham- England.

1999: Train the Trainers, Trade Finance, UNCTAD, Abu Dhabi, United Arab Emirates.

1996: Train the Trainers, Curriculum Development Techniques - DACUM, FIT (Canada), Ramallah.

1995: Train the Trainers, Training Skills, FIT International - Canada, Ramallah.

1993: Train the Trainers, Business Simulation, MED CAMPUS, Cyprus.

1991: Train the Trainers, Management Theory and Practice, UNDP, Jerusalem.

Membership:

- American Society for Quality, ASQ

Languages:

Arabic and English.

References:

• Professor Mohamed Zairi

Head of the European Center For TQM

University of Bradford.

Tel. 0044 1274 234313

Fax. 0044 1274 234311

Email M.Zairi@bradford.ac.uk

• Professor Zahir Irani

Editor of Logistics Information Management: An International Journal

Director of Postgraduate Studies
Professor of Information Systems Evaluation
Department of Information Systems and Computing

Center for Strategic Information Systems

Brunel University, UK.

Tel. 0044 (01895) 274 000 ext. 2133

Fax 0044 (01895) 251 686

Email Zahir.Irani@brunel.ac.uk

• Professor Nidal Sabri

Head of the MBA program

Birzeit University

West Bank, Palestine

Tel. 00972 2 2982185

Fax 00972 2 2982963

Email nsabri@birzeit.edu

• Dr Adel Al-Zagha

Dean of Faculty

Faculty of Economics and commerce

Birzeit University

West Bank, Palestine

Tel. 00972 2 2982005

Fax 00972 2 2982963

Email Aalzagha@birzeit.edu